FAQ
Top 10 modified/added faqs
How much does it cost to withdraw funds via cheque?
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USD
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0,7%, min 15.00
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EUR
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0,7%, min 12.00
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GBP
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0,7%, min 10.00
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Any additional bank fees incurred while processing the cheques (such as verification, cashing or cancelling the cheque) will be charged from Customer's account.
How much does it cost to top up my account with a bank cheque?
This procedure may take up to 7 working days until UWCFS receives the cheque.
Commissions:
| USD | 2,5%, min 10.00 max 400.00 |
| EUR | 2,5%, min 8.00 max 300.00 |
| GBP | 2,5%, min 6.00 max 250.00 |
Any additional bank fees incurred while processing the cheques (such as verification, cashing or cancelling the cheque) will be charged from Customer's account.
What are the requirements for verification documents?
A proof of identity
How much does it cost to send money to an e-wallet?
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Commission
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1.5%
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Minimum commission
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$1,00 or €1,00 or £1,00
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Maximum commission
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no
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Maximum transaction amount
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$5,000.00 (€4,000.00 or £3,000.00)
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|
Commission
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2%
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Minimum commission
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$1,00 (€1,00, 3,00 rubles)
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Maximum commission
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no
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Maximum transaction amount
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$5,000.00 (€3,600.00 or 150,000.00 rubles)
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Commission
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2,5%
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Minimum commission
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$1,00
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Maximum commission
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no
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Maximum transaction amount
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$5.000,00
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|
Commission
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6%
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Minimum commission
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$1,00 (€1,00)
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Maximum commission
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no
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Maximum transaction amount
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$5.000,00 (€5000,00)
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Commission
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1% withdrawal
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minimum commission
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$1,00 or €1,00
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maximum commission
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no
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Maximum transaction amount
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no
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How much does it cost to top up an account via an e-wallet?
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Commission
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1.5%
|
|
minimum commission
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$1,00 or €1,00 or £1,00
|
|
maximum commission
|
no
|
|
Maximum transaction amount
|
$5,000.00 (€4,000.00 or £3,000.00)
|
|
Commission
|
2%
|
|
minimum commission
|
$1,00 (€1,00, 3,00 rubles)
|
|
maximum commission
|
no
|
|
Maximum transaction amount
|
$5,000.00 (€3,600.00 or 150,000.00 rubles)
|
|
Commission
|
2,5%
|
|
minimum commission
|
$1,00
|
|
maximum commission
|
no
|
|
Maximum transaction amount
|
$5.000,00
|
|
Commission
|
6%
|
|
minimum commission
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$1,00 (€1,00)
|
|
maximum commission
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no
|
|
Maximum transaction amount
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$5.000,00 (€5000,00)
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|
Commission
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4% credit / 1% withdrawal
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minimum commission
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$1,00 or €1,00
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maximum commission
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no
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Maximum transaction amount
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no
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How do I top up my account via the e-wallet?
UWCFS accepts transfers from the following e-money systems:
- MoneyBookers - USD
- PerfectMoney - USD, EUR
- OKPay - USD, EUR, GBP
The deposit is made automatically. The top up request should be placed in the Account Management System.
To use this method of funding, the client must be authorized in these systems. Also, the balance of the e-wallet needs to be sufficient in order to make a transfer.
Webmoney deposits are available only for those who have an Initial Passport certificate and above. Funds from e-wallets with Formal and Alias certificates are not accepted.
For detailed step by step instructions on topping up an account using an e-wallet, go to the help section of the Account Management System.
What is a certified documents?
Guidelines for certified documents:
1) Take with you a clear and legible copy of the documents, along with the originals, to any of the following professionals:
-Accountant
-Barrister/Advocate
-Embassy, Consulate or High Commission of the country of issue
-Independent Financial Advisor
-Notaries
-Official of a bank or other financial sector firm regulated by FSA (for example, a high street bank or building society)
-Solicitor
2) The nominated professional must write this exact phrase on the copy of your document:
‘I certify that this is a true copy of the passport/ID Card/driving license/bank statement/utility bill of [Mr, Mrs, Miss, Ms or other title followed by full name]’
3) They must then sign the copy of your document, and clearly provide the following information on the same page:
-Full name
-Date
-Profession
-Business address
-Business contact number
What is certified translation?
A certified translation is a translation signed and dated by a professional translator who has given a professional oath in a court of law.
How do I top up my account by a payment card?
- Visa
- Visa electron
- Maestro
- MasterCard
- JCB
We do not accept payment cards from the following countries: Afghanistan, Congo, Algeria, Eritrea, Ethiopia, Ghana, Indonesia, Iran, Iraq, Lebanon, Libya, Niger, Nigeria, Philippines, Pakistan, Palestinian Territory, Sudan, Syria, Tanzania, Uganda, Uzbekistan, Yemen.
Fees for using the cards
USD UWCFS Quick Card
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Transaction Type:
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Commission:
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Monthly maintenance free
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free
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Additional commission charged if the card hasn’t been used for 180 days. This fee is charged monthly.
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During 1 year $10.00
During 2 year $17.50 |
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Transfer of funds to the card, regardless of the amount
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3$
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Commission for a transaction at the point of sale
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$1.00
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Commission for a transaction at an ATM
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2% (min 3.00$, max 15.00$)
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Non-financial transactions, cancellation
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$0.40
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Recovery of a lost PIN or closing a card
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$15.00
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Forex transactions
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the value is updated on a daily basis, depending on international settlement rates
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Online account balance inquiry, account statements and SMS transaction confirmation
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free
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Transaction Type:
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Commission:
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Monthly maintenance free
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free
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Transfer of funds to the card, regardless of the amount
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€6.00
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Withdrawing cash
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1%, min €1.25, max €6.25
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Commission for a transaction at the point of sale in the UK
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€1.80
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Commission for a transaction at the point of sale outside the UK
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2%, min €1.80, max €3.80
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Commission for a transaction at an ATM in the UK
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€1.80
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Commission for a transaction at an ATM outside the UK
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2%, min €1.80, max €3.80
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Locking of a lost or stolen card
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€0.30
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Telephone conversation with customer support service
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€0.45 per minute
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Restoring a lost or stolen card
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€6.25
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Recovery of a lost PIN
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€0.00, 2.95 for each subsequent recovery
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Reversal of transaction
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€12.50
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Online account balance inquiry, account statements and SMS transaction confirmation
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free
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What methods of transaction authentication do you use?
You can authenticate a transaction via text message to your mobile phone or by using Master-Pin.
Master-Pin is any four-digit number that you choose and remember. Master-Pin is entered when opening a UWCFS account.



